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FAQs

FAQs

FAQs

Learn more about WeLink service.

Home Internet Service

How fast is WeLink’s Wireless Fiber internet?
How much does it cost to install WeLink home internet?
How can I find out the speed of my current internet?
Does WeLink offer unlimited data?
What equipment is included with my WeLink plan?
Do you offer TV and phone services?

Equipment Setup

During installation, where is the equipment placed?
How large is my network receiver?

Service Areas

Where do you offer service?
How do I know if service is available in my area?
Do you plan to bring internet to my neighborhood?
My neighbors have WeLink internet, can I get it too?

Network Rollout

Where does my wireless signal come from?
How does WeLink build its networks?
How long does it take to build a new network?
How do I know if I’m part of the network rollout in my area?
What is a network plan and why is it necessary?
Does every network you plan take the same amount of time?
I’ve seen WeLink trucks in my neighborhood, is my home close to being connected?
After a network is built, can anyone get WeLink internet?

Account Management

What email do I use to sign in to my.welink.com?
What do I do if my one-time secure password for my.welink.com expires?
What do I do if I can’t find my one-time secure password for my.welink.com?
Do I need to set up a new password if I already have an account?

Billing & Payments

What is EasyPay?
When will my first automatic payment take effect?
If my plan includes a trial, when will I be billed?
How do I set up EasyPay?
How do I add or change my EasyPay payment method?

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